Terms & Conditions

1. For everyone using our service our staff has a duty to carry out their work as efficient and safely as possible, our team is keen on providing a satisfying experience to all of our customers in order to carry out our moves. We have established terms and conditions that all customers must agree on for the safety and protection of both.

1. The customer will be sent our nearest van to the address given we have the latest technology to determine this, the time will start once your notified and end when job is complete.

3. Quotations
The quotation is estimated by the customer please ask for further assistance to determine the duration of your move, if needed and does not include parking fees, insurance, storage or any other fees whatsoever.

1. Any custom duty or any other related government fees are not included within your quote and will be added on the estimation.

2. Its the customer’s responsibility to ensure all details are correct we reserve the right to amend or add additional charges factors to take into consideration.

Currency Fluctuation

* freight taxation
* delivery of Goods on floors upper than ground
* delays outside of our control
* limited access to collection/delivery point
* others, not listed here

Please note the booking is not confirmed until one of our valued workers confirms the booking with you

Work not included in our quotation

1. Remove any Flooring, bathroom equipment or kitchen equipment unless dismantled

2. Remove items from loft unless it is safe to do so

3. We do not offer waste removals unless its safe to do so and we are assured the van will be kept clean for our next customer

4. Undertake any dangerous task that may cause harm

Customer Responsibility

1. It is the customer responsibility to reserve parking (reserve a space to carry out our move as efficiently and safe as possible thinking of your surroundings also) if PCN issued on the day this will reflect on our estimation and must be paid before the job ends to one of our staff members

2. It’s the customer’s responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing.

3. It is the customer’s responsibility to make sure all items will be fitting in the new premises or out of your current we are not responsible to making new entrances or dismantling window/doors

4. If any delay is made by the customer it is not our responsibility for example waiting off keys items not packed with care not correct details given we could potentially charge you for this delay as its not the drivers responsibility or fault to be penalized

Fantastic Moves is Fully Insured

1. Public liability

2. Goods in transit up to £10.000

All of our removals are covered by Goods in Transit Insurance anything caused outside the van is not covered; our policy only covers for goods in transit. We have an excess charge of £250 which is the customer’s responsibility to pay, not Fantastic Moves. Claims that are higher than this amount is not refundable, it is the customer’s responsibility to report any item exceeding £500, please request one and send it back before the move or your item will not be covered by our goods in transit policy. The customer must report any damages on the day to the driver and customer service on the day, we are not responsible for any damages caused once the driver has left designated destination.

Public Liability Insurance’ protects against claims of property damage or injuries that a third party suffers as a result of business activity. Our excess for Public Liability Insurance is £250 (This is payable by the customer).

We are allowed passengers to travel with the driver please ask if you are going to travel to see if there is space we are permitted and allowed to carry passengers while carrying their goods in our van, passengers also will be covered by our insurance policy until our duration is complete we have only space up to two passengers

We charge by the hour if the job has multiple destinations please do not worry about this but be assured that we charge £1 per mile and by the time of the duration of the consignment items.
If the customer decides to self load the driver is not responsible for damages caused unless the is a road traffic accident.
We aim to arrive to all of our jobs on time but there may be some delays caused due to traffic, please note this is only for bookings, not same day service

We do not accept responsibility for any customer losses it is the customer’s responsibility to make sure all items are safe if there is only one person selected for the job we will not offer any refunds
Take all steps to ensure everything is loaded and not left behind this is not the drivers responsibility.

All payments must be paid to driver before the last items dropped.

Cancellations

If the customer decides to cancel once they have confirmed the booking we reserve the right to deduct 50% of the cost, if the customer cancels 24 hours prior they will not be entitled to a refund.

We reserve the right to change, cancel & amend any bookings.

We have various ways to blacklist anyone from other platforms once violating has occurred such as non payment or fraud has been detected. We have a team with blacklisting agencies and fraud detecting team to prevent this kind of behaviour.

If for any reason you are not happy with any part of our service and believe we fell below your expectations please do not hesitate to contact one of our staff that will be eager to know your concerns and as Fantastic Moves we promise to try our best to resolve the issue.

Contact detail's:

Phone: 07858463769

Email: [email protected]

Post: 1 Larchfield House, Highbury New Park N52DE

Fantastic Moves is a reliable name in moving companies, offering guaranteed dependable services of shifting all your belongings locally

Fast Service